Customers Bank: SBA Lending Record

What SBA's own loan files show about Customers Bank as an SBA lender, and how a lender's record bears on a feasibility study.

$857.5 million in gross dollars and 987 approved loans make up the Customers Bank entry for FY2017 to FY2026. The $857.5 million for Customers Bank counts approved dollars, not balances. Customers Bank holds all 987 loans under SBA 7(a). Customers Bank has 0 loans under SBA 504. Customers Bank holds or held every loan listed. 987 loans carry SBA's guarantee, not Customers Bank's. Customers Bank is the lender SBA shows holding 987 loans now, or last holding them. Customers Bank is an SBA 7(a) record of 987 loans, in program terms. Here, Customers Bank means the holder SBA names. Customers Bank's 987 loans span FY2017 to FY2026 approvals.

Customers Bank: where the loans sit

Classes for Customers Bank begin with child care center, 95 loans; limited-service restaurant, 47 loans; full-service restaurant, 43 loans. Outside those classes, the file credits Customers Bank with 611 more loans. Customers Bank's list shows a slice of 987 loans. Customers Bank holds 95 in child care center. Customers Bank's state listing: Florida, 139 loans; Pennsylvania, 129 loans; California, 98 loans. Customers Bank's sample for Florida sites is 139 loans. Customers Bank's counts are a map only.

Customers Bank: cancelled and charged-off loans

10.7% of Customers Bank approvals, FY2017 to FY2024, were cancelled. For Customers Bank, 10.7% is a floor. Customers Bank's floor stops at FY2024 approvals. For Customers Bank, 13.9% is the ceiling. The Customers Bank ceiling counts undisbursed loans as cancelled. The Customers Bank rate sits between 10.7% and 13.9%. Customers Bank: the cohort runs FY2017 to FY2021. Customers Bank's cohort holds 442 disbursed loans. 6.3% of Customers Bank loans are charged off to date. For Customers Bank, 6.3% is a floor. Customers Bank: the two rates cover different loans. Customers Bank: 3.2% charged off within 5 years.

Customers Bank: what a study must test

Customers Bank holds 987 recorded loans, $857.5 million in all. At Customers Bank, demand comes first: who pays? For Customers Bank, cost is second; 987 loans do not replace a quote. For Customers Bank, third is debt service coverage. Customers Bank: 6.3% and 10.7% are floors. At Customers Bank, the appraisal comes last: 987 loans cannot set your value. Customers Bank's record cannot settle cost. Here Customers Bank is a holder, not a verdict. Customers Bank's 987 loans state nothing about its requirements. Ask Customers Bank directly. Test first, then compare with Customers Bank's 987 loans. Ask Customers Bank what a complete study contains.

SBA loans held by Customers Bank

SBA guarantees these loans; the lender does not. The lender's name and every figure come from the U.S. Small Business Administration's public 7(a) and 504 FOIA file (data.sba.gov).

7(a) lender is the bank or lender the loan is currently assigned to (or last held it), as SBA records it; 504 lender is the Certified Development Company (CDC). 504 third-party (first-lien) lenders are free text with no identifier and are not credited.

Loans approved, FY2017 to FY2026987
Gross dollars approved$857.5 million
SBA 7(a) loans987
SBA 504 loans0

Cancellation and charge-off

Cancelled after approval, FY2017 to FY2024 approvals (a floor)10.7%
The same, counting loans still undisbursed as cancelled (a ceiling)13.9%
Charged off to date, FY2017 to FY2021 disbursed loans (a floor)6.3%
Charged off within five years of approval3.2%
Loans in that cohort442

Both rates are floors. SBA withholds the status of open loans, so a loan counts as charged off only once SBA reports it; a rate needs at least 30 loans in its cohort and is otherwise not reported.

Loans by asset class

Asset classLoans
Not in any of the 39 asset classes611
Child care center95
Limited-service restaurant47
Full-service restaurant43
Hotel and motel27
Beauty salon23
Dental office22
Automotive mechanical repair (car and truck)18
Liquor store16
Gas station and truck stop12
Urgent care and ambulatory surgery12
Coffee shop and snack bar9
Veterinary clinic5
Rehabilitation and therapy clinic5

Classes with 5 or more loans; smaller ones are withheld, and more where a small one could be derived.

Loans by project state

States with 5 or more loans; smaller ones are withheld, and more where a small one could be derived.

A value marked withheld rests on fewer than 5 loans, or is withheld so that such a figure cannot be derived from other published figures.

Source: U.S. Small Business Administration, 7(a) and 504 loan-level FOIA files (data.sba.gov), as of 2026-09-30; Loan Analytics lender cell LP-fdic-34444.

Loan Analytics prepares the feasibility study a lender reads before it commits: for a commercial project anywhere in the United States, financed under SBA 7(a), SBA 504, USDA Business and Industry or a conventional bank loan, by Customers Bank or any other lender. Tell us the project and the lender's deadline, and we reply with scope, timeline and fee.

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