Customers Bank: SBA Lending Record
What SBA's own loan files show about Customers Bank as an SBA lender, and how a lender's record bears on a feasibility study.
$857.5 million in gross dollars and 987 approved loans make up the Customers Bank entry for FY2017 to FY2026. The $857.5 million for Customers Bank counts approved dollars, not balances. Customers Bank holds all 987 loans under SBA 7(a). Customers Bank has 0 loans under SBA 504. Customers Bank holds or held every loan listed. 987 loans carry SBA's guarantee, not Customers Bank's. Customers Bank is the lender SBA shows holding 987 loans now, or last holding them. Customers Bank is an SBA 7(a) record of 987 loans, in program terms. Here, Customers Bank means the holder SBA names. Customers Bank's 987 loans span FY2017 to FY2026 approvals.
Customers Bank: where the loans sit
Classes for Customers Bank begin with child care center, 95 loans; limited-service restaurant, 47 loans; full-service restaurant, 43 loans. Outside those classes, the file credits Customers Bank with 611 more loans. Customers Bank's list shows a slice of 987 loans. Customers Bank holds 95 in child care center. Customers Bank's state listing: Florida, 139 loans; Pennsylvania, 129 loans; California, 98 loans. Customers Bank's sample for Florida sites is 139 loans. Customers Bank's counts are a map only.
Customers Bank: cancelled and charged-off loans
10.7% of Customers Bank approvals, FY2017 to FY2024, were cancelled. For Customers Bank, 10.7% is a floor. Customers Bank's floor stops at FY2024 approvals. For Customers Bank, 13.9% is the ceiling. The Customers Bank ceiling counts undisbursed loans as cancelled. The Customers Bank rate sits between 10.7% and 13.9%. Customers Bank: the cohort runs FY2017 to FY2021. Customers Bank's cohort holds 442 disbursed loans. 6.3% of Customers Bank loans are charged off to date. For Customers Bank, 6.3% is a floor. Customers Bank: the two rates cover different loans. Customers Bank: 3.2% charged off within 5 years.
Customers Bank: what a study must test
Customers Bank holds 987 recorded loans, $857.5 million in all. At Customers Bank, demand comes first: who pays? For Customers Bank, cost is second; 987 loans do not replace a quote. For Customers Bank, third is debt service coverage. Customers Bank: 6.3% and 10.7% are floors. At Customers Bank, the appraisal comes last: 987 loans cannot set your value. Customers Bank's record cannot settle cost. Here Customers Bank is a holder, not a verdict. Customers Bank's 987 loans state nothing about its requirements. Ask Customers Bank directly. Test first, then compare with Customers Bank's 987 loans. Ask Customers Bank what a complete study contains.
SBA loans held by Customers Bank
SBA guarantees these loans; the lender does not. The lender's name and every figure come from the U.S. Small Business Administration's public 7(a) and 504 FOIA file (data.sba.gov).
7(a) lender is the bank or lender the loan is currently assigned to (or last held it), as SBA records it; 504 lender is the Certified Development Company (CDC). 504 third-party (first-lien) lenders are free text with no identifier and are not credited.
| Loans approved, FY2017 to FY2026 | 987 |
|---|---|
| Gross dollars approved | $857.5 million |
| SBA 7(a) loans | 987 |
| SBA 504 loans | 0 |
Cancellation and charge-off
| Cancelled after approval, FY2017 to FY2024 approvals (a floor) | 10.7% |
|---|---|
| The same, counting loans still undisbursed as cancelled (a ceiling) | 13.9% |
| Charged off to date, FY2017 to FY2021 disbursed loans (a floor) | 6.3% |
| Charged off within five years of approval | 3.2% |
| Loans in that cohort | 442 |
Both rates are floors. SBA withholds the status of open loans, so a loan counts as charged off only once SBA reports it; a rate needs at least 30 loans in its cohort and is otherwise not reported.
Loans by asset class
| Asset class | Loans |
|---|---|
| Not in any of the 39 asset classes | 611 |
| Child care center | 95 |
| Limited-service restaurant | 47 |
| Full-service restaurant | 43 |
| Hotel and motel | 27 |
| Beauty salon | 23 |
| Dental office | 22 |
| Automotive mechanical repair (car and truck) | 18 |
| Liquor store | 16 |
| Gas station and truck stop | 12 |
| Urgent care and ambulatory surgery | 12 |
| Coffee shop and snack bar | 9 |
| Veterinary clinic | 5 |
| Rehabilitation and therapy clinic | 5 |
Classes with 5 or more loans; smaller ones are withheld, and more where a small one could be derived.
Loans by project state
| State or area | Loans |
|---|---|
| Florida | 139 |
| Pennsylvania | 129 |
| California | 98 |
| New Jersey | 91 |
| Texas | 81 |
| Massachusetts | 58 |
| North Carolina | 38 |
| New York | 38 |
| Georgia | 26 |
| Virginia | 25 |
| New Hampshire | 23 |
| Illinois | 18 |
| Nevada | 17 |
| Colorado | 15 |
| Indiana | 15 |
| Ohio | 15 |
| Connecticut | 13 |
| South Carolina | 13 |
| Washington | 13 |
| Alabama | 12 |
| Tennessee | 11 |
| Louisiana | 9 |
| Missouri | 9 |
| Mississippi | 9 |
| Oklahoma | 9 |
| Michigan | 8 |
| Arizona | 7 |
| Arkansas | 6 |
| Oregon | 6 |
| Maine | 5 |
States with 5 or more loans; smaller ones are withheld, and more where a small one could be derived.
A value marked withheld rests on fewer than 5 loans, or is withheld so that such a figure cannot be derived from other published figures.
Source: U.S. Small Business Administration, 7(a) and 504 loan-level FOIA files (data.sba.gov), as of 2026-09-30; Loan Analytics lender cell LP-fdic-34444.
Related feasibility study pages
- SBA Lender Feasibility Study Data
- SBA feasibility study company
- First Commonwealth Bank: SBA Lending Record
- First National Bank of Pennsylvania: SBA Lending Record
- Fulton Bank, National Association: SBA Lending Record
- Northwest Bank (PA): SBA Lending Record
- Meridian Bank: SBA Lending Record
- Mid Penn Bank: SBA Lending Record
- Firstrust Savings Bank: SBA Lending Record
- Univest Bank and Trust Co: SBA Lending Record
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